FAQs

Will all of the items in my order arrive in a single package?

If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

Why do I see different prices for the same product?

Zotezote is your trusted online marketplace that supports Kenyan entrepreneurs and we have many different sellers competing for business. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these 'third-party' sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.

What is buyer protection?

We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Visit the Buyer Safety Page to learn more.

What is the estimated delivery time?

Zotezote delivers products to customers all over Kenya.

Why does the estimated delivery time vary?

Zotezote is a true online marketplace that empowers Kenyans across the country. This means that not all products on Zotezote are sold or delivered by Zotezote. In addition, Zotezote buyers and sellers are found in every state in Kenya. Given the various factors involved (the time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.

Who will deliver my order?

Your order may be delivered by KOS, by other courier companies, or by the seller or the seller's agents, depending on whether the item was sold by Zotezote or a third-party seller and on the delivery method chosen by a third-party seller. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

My order is shipped. How can I track it?

To track your order visit: Zotezote.com