Term Conditions Page

Customer Service

This document is an electronic record. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the Zotezote.com website www.Zotezote.com (hereinafter referred to as "Zotezote.com.") and tools are governed by the following terms and conditions as applicable to Zotezote.com. If you transact on Zotezote.com, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with Zotezote Online Kenya Limited, a company incorporated under Kenya and these terms and conditions constitute your binding obligations.

For the purpose of these terms of use, wherever the context so require, ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as a Registered User.

When you use any of the services provided by Zotezote.com, including but not limited to, (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. Zotezote.com reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Zotezote Online Kenya Limited grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.


Membership Eligibility

Use of the Zotezote Website is available only to persons who can form legally binding contracts under Kenyan governing laws. If you are a minor i.e. under the age of 18 years, you shall not register as a member of Zotezote.com and shall not transact or use Zotezote.com website. As a minor if you wish to use or transact on Zotezote.com, such use or transaction may be made by your legal guardian or parents who have registered as users of Zotezote.com. Zotezote.com reserves the right to terminate your membership and refuse to provide you with access to Zotezote.com if it is brought to Zotezote E-Commerce Limited’s notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

If you use Zotezote.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete that Zotezote.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, Zotezote.com has the right to indefinitely suspend or terminate or block access of your membership with Zotezote.com and refuse to provide you with access to the Website.


When You use the Website or send emails or other data, information or communication to Zotezote.com, You agree and understand that You are communicating with Zotezote.com through electronic records and You consent to receive communications via electronic records from Zotezote.com periodically. Zotezote.com may communicate with You by email or by such other mode of communication, electronic or otherwise.


Membership on Zotezote.com is free. Zotezote.com does not charge any fee for browsing and buying on Zotezote.com. However, Zotezote.com reserves the right to charge a fee and change its policies from time to time. In particular, Zotezote.com may at its sole discretion introduce new services and modify some or all of the existing services offered on Zotezote.com. In such an event Zotezote.com reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be Changes to the Fee and related policies shall automatically become effective immediately once implemented on Zotezote.com. Unless otherwise stated, all fees shall be quoted in Kenyan Kenya Shilling. You shall be solely responsible for compliance of all applicable laws including those in Kenya for making payments to Zotezote.com.

Use of Zotezote.com Website

You agree, undertake and confirm that your use of Zotezote.com shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information that:

  1. belongs to another person and to which You do not have any right.
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" or misleading in any way.
  3. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  4. harasses or advocates harassment of another person;
  5. involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming";
  6. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  7. infringes upon or violates any third party's rights [(including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
  8. promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  9. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  10. Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  11. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
  12. contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian).
  13. tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  14. engages in commercial activities and/or sales without Zotezote's prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites. Throughout this Terms of Use, Zotezote. "prior written consent" means a communication coming from Zotezote Legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;
  15. Solicits gambling or engages in any gambling activity which Zotezote, in its sole discretion, believes is or could be construed as being illegal;
  16. interferes with another user's use and enjoyment of Zotezote.com Website or any other individual's user and enjoyment of similar services;
  17. Refers to any website or URL that, in the sole discretion of Zotezote, contains material that is inappropriate for the Zotezote.com Website or any other Website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
  18. harm minors in any way;
  19. infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
  20. violates any law for the time being in force;
  21. deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  22. impersonate another person;
  23. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
  24. Threatens the unity, integrity, defence, security or sovereignty of The Federal Republic of Kenya, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

  25. Shall not be false, inaccurate or misleading;
  26. Shall not, directly or indirectly, offer, attempt to offer; trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
  27. Shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
  28. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Zotezote reserves the right to bar any such activity.
  29. You shall not attempt to gain unauthorized access to any portion or feature of Zotezote.com website, or any other systems or networks connected to Zotezote.com Website or to any Zotezote server, computer, network, or to any of the services offered on or through Zotezote.com Website, by hacking, password “mining” or any other illegitimate means.
  30. You shall not probe, scan or test the vulnerability of Zotezote website or any network connected to Zotezote.com website nor breach the security or authentication measures on Zotezote.com website or any network connected to the Website.
  31. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Zotezote.com Website, or any other customer of Zotezote.com, including any Zotezote.com account not owned by you, to its source, or exploit Zotezote.com Website or any service or information made available or offered by or through Zotezote.com Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by Zotezote.com Website.
  32. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of Zotezote.com Website or Zotezote’s systems or networks, or any systems or networks connected to Zotezote.com.
  33. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.;
  34. You may not forget headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Zotezote.com on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
  35. You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Zotezote.com or others. Solely to enable Zotezote.com to use the information you supply us with, so that we are not violating any rights you might have in Your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in Your Information, in any media now known or not currently known, with respect to Your Information. Zotezote.com will only use Your Information in accordance with the terms of use and Zotezote’s Privacy Policy.From time to time, you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects.
  36. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other Users in any manner.
  37. You shall not lift (i.e. copy and paste) images of products you want to sell on Zotezote.com from other websites, images to be used must be original images and not stolen images or content posted on another site. And in the event that you violate this term, you hereby indemnify Zotezote of any third party claim thereon.
  38. You shall not engage in advertising to, or solicitation of, other users of Zotezote.com to buy or sell any products or services, including, but not limited to, products or services related being displayed on Zotezote.com or related to Zotezote.com. You may not transmit any chain letters or unsolicited commercial or junk email to other users via Zotezote.com. It shall be a violation of these Terms of Use to use any information obtained from Zotezote.com in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of Zotezote.com without Zotezote’s prior explicit consent. In order to protect our users from such advertising or solicitation, Zotezote reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which Zotezote deems appropriate in its sole discretion
  39. You understand that Zotezote has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Zotezote.com Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury

Zotezote reserves the right, but has no obligation, to monitor the materials posted on Zotezote.com website. Zotezote shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Zotezote.com,


Please be advised that such Content posted does not necessarily reflect the views of Zotezote.com. In no event shall Zotezote assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on Zotezote.com. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through Zotezote.com, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Zotezote shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on Zotezote.com.

It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on Zotezote.com and that you may be involuntarily exposed to such offensive and obscene materials. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on Zotezote.com and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of Zotezote.com, and that the recipient may use such information to harass or injure you. Zotezote does not approve of such unauthorized uses but by using the Zotezote.com Website you acknowledge and agree that Zotezote will not be responsible for the use of any personal information that you publicly disclose or share with others on Zotezote.com. Carefully select the type of information that you publicly disclose or share with others on Zotezote.com.

Zotezote shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through a group(s) of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

Contents Posted on Site

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on Zotezote.com is owned, controlled or licensed by or to Zotezote E-Commerce Limited, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of Zotezote.com and no Content may be copied, reproduced, re-published, uploaded posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Zotezote’s express prior written consent. You may use information on Zotezote.com products and services purposely made available by Zotezote.com for downloading from the site, provided that you

  1. do not remove any proprietary notice language in all copies of such documents,
  2. use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
  3. make no modifications to any such information, and
  4. not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, Content"). Such Content will become the property of Zotezote and you grant Zotezote E-Commerce Limited the worldwide, perpetual and transferable rights in such Content. Zotezote shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Zotezote, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.

Other Businesses

Zotezote does not take responsibility or liability for the actions, products, content and services on Zotezote.com website, which are linked to Affiliates and / or third party websites using Zotezote.com APIs or otherwise. In addition, Zotezote.com may provide links to the third party websites of affiliated companies and certain other businesses for which, Zotezote assumes no responsibility for examining or evaluating the products and services offered by them, and Zotezote does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Zotezote.com does not in any way endorse any third party website(s) or content thereof.


Zotezote.com welcomes links to this site. You may establish a hypertext link to Zotezote.com website, provided that the link does not state or imply any sponsorship or endorsement of your site by Zotezote.com. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on Zotezote.com, including any logos or characters, without the express written consent of Zotezote.com and the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Zotezote.com website without Zotezote’s prior written consent.


We view protection of Your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy is available at Privacy-policy. If you object to your Information being transferred or used in this way, please do not use Zotezote.com website Information submitted may be made available to Zotezote partners who can in turn use it for verification purposes


  1. You hereby declare that you have provided all necessary Legal Delivery Details for the shipment of the product to the destination specified by you in the Order.
  2. You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit.

Disclaimer Of Warranties And Liability

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on Zotezote.com on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Zotezote.com does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.

Zotezote will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, Zotezote.com website.

Zotezote does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through Zotezote.com website; their servers; or electronic communication sent from Zotezote.com are free of viruses or other harmful components

Nothing on Zotezote.com constitutes, or is meant to constitute, advice of any kind.

All the products sold on Zotezote.com are governed by laws of The Federal Republic of Kenya and if Zotezote is unable to deliver such products due to implications of the laws, Zotezote will return or will give credit for the amount received by Zotezote from the sale of such product, which could not be delivered to you.

You will be required to enter a valid phone number while placing an order on Zotezote.com. By registering your phone number with us, you consent to be contacted by Zotezote via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. Zotezote will not use your personal information to initiate any promotional phone calls or SMS'.


  • Payment

While availing any of the payment method(s) offered at Zotezote.com, Zotezote.com will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

    1. Lack of authorization for any transaction(s), or
    2. Exceeding the preset limit mutually agreed by you and between your "Bank(s)", or
    3. Any payment issues arising out of the transaction, or
    4. Decline of transaction for any other reason/s.

All payments made against the purchases/services on Zotezote.com by you shall be compulsorily in Kenyan Kenya Shilling acceptable by the Central Bank of Kenya. Zotezote.com does not accept any other form of currency with respect to the purchases made on Zotezote.

  • Wallet

The Wallet ("Wallet") is a pre-paid payment instrument which is associated with your Zotezote.com account. You can maintain a balance of money with Zotezote.com and redeem it at your convenience.

Zotezote.com will not pay any interest on the amount maintained by you in your Wallet.

Refill of Wallet: Your Wallet can be refilled, using any of the pre-paid payment options only. You will be able to recharge your Wallet up to an amount of Ksh1,000,000 in one instance. There is no need to maintain a minimum balance.

Refund of Wallet Amount: Your wallet comprises of three types of balances - Store credit (which is a credit granted by Zotezote.com typically in lieu of a cancelled order), Topped-up balance (which is a prepaid amount that you added to wallet to pay for future orders on Zotezote.com) and Promotional balance (which is credit granted by Zotezote.com purely for promotional or goodwill purposes). Topped-up balance (prepaid amount) as well as the Promotional balance added to the Wallet will be non-refundable While Store credit will continue to be entirely refundable.

Limitation of Liability: In no event will Zotezote.com be liable for any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

  • Breach

Without limiting other remedies, Zotezote.com may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to Zotezote.com website in the event, but not limited to:

    1. If you breach the Terms of Use or Privacy Policy or other rules and policies, if any;
    2. If Zotezote.com is unable to verify or authenticate any information you provide; or
    3. If it is believed that your actions may cause legal liability for you, other Users or Zotezote.com.

Zotezote.com may at any time at its sole discretion reinstate suspended users. A User that has been suspended or blocked may not register or attempt to register with Zotezote.com or use Zotezote.com Website in any manner whatsoever until such time that such User is reinstated by Zotezote.com. Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, Zotezote.com reserves the right to recover any amounts due and owing by you to Zotezote.com and to take strict legal action including but not limited to a referral to the appropriate law enforcement or other authorities for initiating criminal or other proceedings against you.

  • Indemnity

You shall indemnify and hold harmless Zotezote.com its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including attorneys' fees, made by you or any third party or penalty imposed due to or arising out of your use of the goods or services, or in the event you breach this Terms of Use, the Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party on Zotezote.com

  • Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of The Federal Republic of Kenya. The place of jurisdiction shall be exclusively in Nairobi, Kenya.

  • Jurisdictional Issues/Sale in Kenya Only

Unless otherwise specified, the material on Zotezote.com is presented solely for the purpose of sale in Kenya. Zotezote makes no representation that materials/services in Zotezote.com are appropriate or available for use in other locations/Countries other than Kenya. Those who choose to access this site from other locations/Countries other than Kenya do so on their own initiative and Zotezote is not responsible for supply of goods/availability of services, refund for the goods or services ordered from other locations/Countries other than Kenya, compliance with local laws, if and to the extent local laws are applicable.

  • Trademark, Copyright and Restriction

This site is controlled and operated by Zotezote E-Commerce Limited. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Zotezote.com web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, noncommercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

  • Copyright complaint

We at Zotezote respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at [email protected]

  • Risk of loss

All items purchased from Zotezote.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Zotezote until the item is transferred to You. In the event that the items are damaged after receipt, the risk falls on the customer.

  • Product and Service Description

Zotezote.com tries to be as accurate as possible. However, Zotezote.com does not warrant that product or service description or other content of this site is accurate, complete, reliable, current, or error-free. If a product or service offered on Zotezote.com itself is not as described, your sole remedy is to return it in unused condition.

  • Pricing and Typographical error

If Zotezote.com comes across any difference in pricing resulting from typographic errors with regards to pricing or product/service information, Zotezote.com shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 10-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

  • Cancellation of order

Zotezote.com reserves the right to cancel any order without any explanation for doing so, under situation where Zotezote.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Zotezote.com policy or for any reason. However, Zotezote.com will ensure that any communication of cancellation of an order is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Note that in the event of cancellation of a ‘pay on delivery’ orders, Zotezote will not be liable in any form where the customer proceeds to receive orders following an earlier cancellation.

  • Termination of Service

Zotezote.com reserves the absolute right to modify, discontinue, temporarily or permanently, any and all portion of our goods and services with or without prior communications. You hereby consent that Zotezote.com will under no circumstance be liable to you or any third party for any modification or discontinuance of availability of goods or services on the website.

  • Limitation of Liability




This section of our terms and conditions covers;




The terms and conditions in this section A and all other Terms and Conditions applicable to you as a Merchant govern all Merchants on Zotezote.com who sell a variety of edibles and beverages as its type of business and makes such available to Customers via Zotezote.com by giving the customers the opportunity to purchase same via Vouchers on Zotezote.com.

Every Voucher purchased by a customer on Zotezote.com will clearly have printed on it the number of times it can be redeemed. Please note that this is pre-determined by the Merchant and Restaurant.

Note the following;

·  The above certificate might not be eligible for alcoholic beverages unless the Eatery expressly permits same, taking into cognizance all restrictions on alcohol as stipulated by the governing law.

·  These Gift Certificates must not be used for tips, taxes, prior balances etc. unless the Resturant/Merchant expressly permits the same. The Merchant or Restaurant will not be responsible for lost, stolen certificates or their reference numbers.

·  Gift Certificates may only be used as stipulated on the coupon (i.e. “Dine in Only” or “Take-away”)

·  All Gift Certificates are void to the extent prohibited by law.

·  The Eatery is at liberty to determine whether Vouchers purchased here in can be used in conjunction with any other gift certificate, coupons etc.

·  No one has the right to purchase from the Zotezote.com platform and resell same to individuals.

·  In the event a Customer decides to redeem his Eatery Certificate without abiding with all terms and conditions herein stated, the gift certificate will be rendered invalid.

·  All Zotezote.com offers are governed by the validity dates specified on the Vouchers.

·  As earlier stated all vouchers for eateries may have statutory limitations on the amount of the voucher value which can be used to redeem alcohol. All Merchants must therefore comply with same.

·  A Merchant must have complied with all statutory requirements before enlisting their vouchers for purchase on Zotezote.com. Zotezote will not be held responsible for lack of compliance on the part of the Merchant.

·  All Zotezote offers (including but not limited to discounts, upon expiration of the date specified in the offer becomes invalid.


·  Only one certificate may be used per order, except this is expressly stated otherwise by the Merchant.

·  All Merchant Gift Certificate purchased on Zotezote.com strictly apply to products found thereon, this will therefore not suffice for shipping fees.

·  The Merchant is at liberty to offer credit if he wishes unless otherwise required by law.

·  In the event a customer misplaces (i.e. whether stolen or lost) his or her voucher, or reference number neither the Merchant nor Zotezote will be held responsible for same.

·  No one has the right to purchase from the Zotezote.com platform and resell same to individuals.

·  In the event a Customer decides to redeem his Gift Certificate without abiding with all terms and conditions herein stated, the gift certificate will be rendered invalid.

·  All Gift Certificates are void to the extent prohibited by law.

·  Gift Certificates cannot be combined with any other gift certificates, including but not limited to coupons, promotions, third party certificates etc., unless otherwise expressly specified by Merchant.

·  All Zotezote offers (including but not limited to discounts), upon expiration of the date specified in the offer becomes invalid.

  • Other Terms and Conditions

Please note that all Merchants who already have goods and services, or Prospective Merchants who have sent in request to have their goods and services uploaded or advertised on Zotezote.com in order to conduct transactions, including but not limited to;

    • Merchants who sell Goods on Zotezote.com
    • Merchants who offer Services on Zotezote.com
    • Firms/Organizations who choose to advertise on Zotezotes’s website (i.e. Advertisers, either on a trade by barter basis with Zotezote or on a strictly Advertisement service level) are hereby governed by the Terms and Conditions here in.

Advertising Services offered by Zotezote.com include, but are not limited to the display of certain goods, services and information about your business from time to time, splashing adverts, direct calls to you and sending certain information to users of Zotezote.com via different means (i.e. SMS messages or emails).


All vouchers purchased and thereafter printed from the Zotezote.com platform are strictly promotional vouchers which are offered at prices below their face value and thereafter purchased by customers.

In light of the above they are subject to all Terms and Conditions of Zotezote E-Commerce Limited as stipulated on this page and also the Terms and Conditions and Redemption Policies of the Merchant or Restaurant. All customers who intend to purchase on the Zotezote.com platform are subject to the specific limitations in relation to the goods or services. (i.e. if a Merchant specifies that only one Zotezote.com Voucher maybe purchased by a customer, the customer must abide by same, if the customer goes ahead to purchase more than stipulated and tries to redeem the excess, the Merchant is at liberty to refuse redemption of same without paying any compensation or refund whatsoever to the customer. In such an instance Zotezote.com will not compensate the customer for any such contraventions, neither will the customer receive a refund in relation to the purchase.

An Eatery Specific Gift Voucher is strictly issued by that Eatery, who is also a Merchant on our platform and not Zotezote. The Eatery or Merchant is therefore fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the restaurant or the merchant, as well as for any unclaimed property liability arising from unredeemed Vouchers. Eatery -Specific Vouchers and Merchant Vouchers are redeemable “as is” only and may not be redeemed incrementally.A Zotezote.com Voucher can only be redeemed at the cash value paid by the customer for it (i.e. if you paid Ksh 500.00 for a Zotezote Voucher, but the voucher gives you Ksh 3000.00 of value to the Merchant, the cash value that you paid is Ksh 500.00 as opposed to the authentic value/actual value of Ksh 3000.00).Please note all expiration dates on Vouchers are valid and therefore govern the last date which you can use the VOUCHER, in the event you do not redeem your voucher before the expiration, you automatically forfeit same, unless the law provides otherwise.

  • General

The Terms and Conditions and Privacy Policy as provided herein by Zotezote including but not limited to other guiding policies for Zotezote.com constitute the entire agreement between the parties with respect to the subject matter hereof. In the event Zotezote or you decide to waive any breach or default hereunder, the waiver will not suffice for any preceding or subsequent breach or default. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder. The failure of either party to insist immediately upon the strict compliance and or performance of any of the terms and conditions herein breached shall not constitute a waiver of the right of either party, or constitute acquiescence therein and the same shall not affect or impair the later exercise of such right or be presumed to vary this terms and conditions in any manner whatsoever. When you place an order on Zotezote.com for goods or services, you hereby make an offer to us for the purchase of the goods or the vouchers for services. For more information, please view our privacy policy. Please note that all your purchases are either directly from Zotezote.com if the item is “Sold by Zotezote”, or from a Merchant in the event the goods or services are offered by the Merchant. In light of the above, goods or services sold by a Merchant are strictly redeemable from Merchants while those sold by Zotezote are redeemable from Zotezote.

  • Our Contact

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to [email protected] or to our office at 76, Moi Avenue, Zotezote Hub.

NOTE This document is an electronic record. This electronic record is generated by a computer